The Office Manager is an integral part of DUCTZ, supporting operations in the growth of the company. The Office Manager will have significant contact with customers; therefore, this person must demonstrate a high level of professionalism and seek to exceed the customers’ expectations. The Office Manager must have the ability to work well with leadership and the Air Duct Cleaning Technicians.
Responsibilities:
- Handles all customer service calls
- Assures quality customer service
- Follows through on customer requests
- Schedules projects, dispatches technicians, and communicates any changes to the schedule to the appropriate service technician as required
- Assists with the implementation of marketing plans
- Provides daily support to the Franchise Owner and General Manager
- Assures that all information and administrative paperwork is properly entered into the field service management software program
- Prepares Work Orders, phone estimates and maintain log of all incoming calls
- Invoices customers, tracks payables, and manages accounts receivables
- Assures that all accounting budgets are balanced
- Manages office supplies within budget
Qualifications:
- Minimum of 2 years administrative or office experience (experience in the HVAC, restoration, or construction industry is ideal)
- Good relationship-building skills with a diverse population including all customers partners, technicians, and all other company employees
- Good written, verbal, and phone communication skills
- Basic organizational, clerical, administrative, planning, and organizational skills
- Ability to handle multiple functions at the same time and maintain good organizational skills
- Able to work with minimal supervision, both individually and as part of a team
- Accounting and budgets experience strongly desired
- Basic computer proficiency including Microsoft Word, Excel, and Outlook
Benefits:
- Competitive compensation package
- Career growth opportunities
- Being a part of a passionate team
- Community involvement
- Training and continued education
Choose a Rewarding Career with DUCTZ
DUCTZ is a trusted HVAC cleaning company serving customers across the nation. With locations spanning from coast-to-coast, we clean and restore HVAC systems and improve indoor air quality.
What We Do
At DUCTZ, we pride ourselves on providing high-quality indoor air system cleaning to families and businesses across the country. Not only do our residential air duct cleaning services keep HVAC systems in optimal condition, it also improves the quality of the air in our customer’s homes and commercial properties.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Ductz International Corporate.
